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davidstea customer service

Already registered? With scalable service in place, DAVIDsTEA needed to ensure its online capabilities were up to snuff. Customer perception is one of the most valuable aspects of a company. On the subscription box page, you will have the option to buy or gift a subscription box. Get 2 oz FREE. We believe that our product development platform and level of innovation have helped us earn a strong and loyal customer following that is passionate about DAVIDsTEA. Don’t forget to click “Save changes” at the bottom of the form to ensure all new information is saved! 2. We do not accept discount codes to be used on subscription boxes. Sorry for any inconvenience. DAVIDsTEA Inc. is committed to providing each customer with the highest standard of customer service. Prepacked Teas. Please note that it may take us longer than usual to reply during especially busy periods. Do you accept returns or exchanges on items in the subscription box? Organic Teas. I purchased 2 Nordic mugs ($9.50 X2)and variety 20 tea pack ($15.00) that was on sale on Dec. 31, 2019 at the Richmond Centre Store (*****). Premium Loose Leaf Tea. Get your tea delivered right to your door! 3. Your browser's Javascript functionality is turned off. Read honest and unbiased product reviews from our users. Please make sure you are subscribed to the DAVIDsTEA newsletter to be the first to know when the sneak peek teas are launching! Just enter that number on the carrier’s website to see your tracking information. There will be instructions on how to join in the box you receive! Telephone Number: +1 (855) 702-3006 Email Address: [email protected] Company Reviews; Company Culture; 10 of the Best Companies for Working From Home; 11 Companies That Let You Work Remotely; The Top 20 Jobs With the Highest Satisfaction Buy the best loose leaf tea at DAVIDsTEA. DAVIDsTEA offers returns and exchanges on unused purchases within 30 days. If you place your order on the American website, you will be billed in USD. $5 flat fee shipping & Free shipping over $75. Additionally, we do not accept in store purchases to be returned to our online store. The phone interview consult was amazing. You can subscribe for 1 year and receive 4 seasonal boxes. www.davidstea.com Note that your financial institution may take longer to reflect the transaction.We do not currently offer online returns on loose leaf tea, food, sweeteners or beauty products. If you received your subscription box as a gift, you will need to contact the purchaser, who can then have this information updated on your behalf. Buy 8 oz of select wellness teas. The phone screening was quick, unitrusive and the little conversation gave me insight into what the company will be all about. It was fun and light hearted. Please note that your billing address and payment method cannot be changed on the current order once it is placed but can be changed for all future shipments within the subscription. Sorry for any inconvenience. As such, customer benefits are restricted to those value propositions that customers recognize. If you place your order on the Canadian website, you will be billed in CAD. We offer full refunds and exchanges on unused tea accessories, and in-store exchange or store credit on unused loose leaf tea, food, sweeteners and beauty products. Customer benefits are reasons a product or service is valuable to a customer. Additionally, we do not accept in store purchases to be returned to our online store. Purchased something online and wish to return it?For items purchased online within the last 30 days that you wish to return or exchange, simply fill out our Contact Us form. You will receive a confirmation email once your order is placed. Benefits that aren't interesting to the customer or that the customer may not acknowledge are omitted. To find out how to return a product, please refer below. If you encounter any issues with your order do not expect any type of customer support from David's tea. Check our FAQ page for answers to your most frequently asked questions. So I purchased the gorgeous color changing whales nordic mug from DavidsTea when I was picking up the spring line of teas to try. Media Contact PELICAN PR Lyla Radmanovich 514-845-8763 [email protected] The water temperature and time will vary based on the blend and so check out the booklet to make sure you are steeping it just right! You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. Investor Contact MaisonBrison Communications Pierre Boucher 514.731.0000 [email protected] 9:00AM-5:00PM (ET) 1-855-702-3006. I’ve tried mobile and on … Once your order is confirmed, you will receive a link to a PDF Greeting Card for the subscription that you can print or send electronically to your gift recipient before they receive the box! They're seriously passionate about their teas. Returns with a gift receipt are eligible for exchange or store credit only. We do not currently accept returns or exchanges on our subscription boxes, nor any of the individual items within the box. Returns are accepted both online by filling out the customer service form or in-store with the presentation of the original receipt. All refunds will give back money on the original form … Tea Press & Pitcher Press. From their extensive blends, to seasonal favourites, DAVIDsTEA has got you covered for all of their tea needs. Get news and promotions quickly by signing-up to our newsletter. Explore our premium Black tea, Green tea, Matcha tea, Herbal tea, White tea, Maté tea, Oolong tea, Rooibos tea, Pu'her tea, tea accessories and more! I interviewed at DAVIDsTEA (Boston, MA (US)). If you are Canadian and want to ship to a US address, you can visit, If you are American and want to ship to a Canadian address, you can visit. I interviewed at DAVIDsTEA in March 2018. We do not currently offer online returns on loose leaf tea, food, sweeteners or beauty products. If you have questions or need assistance concerning your account, OUR VDAY GIFT TO YOU | $5 flat fee shipping & Free shipping over $75, Perfect & Favourite Tins: Buy 2, Get 1 FREE. Reach out to our Customer Experience team by filling out our Contact Us form, by calling 1-855-702-3006, or by chatting with us from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday.Please note that it may take us longer than usual to reply during especially busy periods. Check our FAQ page for answers to your most frequently asked questions.Additionally, if you have any questions about promotions, shipping times, or your order status, please visit the following pages: Contests and Promotions, Shipping Information, or Order Status.Still have questions or concerns? Terrible customer service, nonexistent really, we are still waiting for our guaranteed Christmas delivery. Amazon.com : DAVIDsTEA David’s Top 12 Tea Sampler, Loose Leaf Tea Gift Set, Assortment of 12 Fan Favourite Teas, 106 g / 3.8 oz : Grocery & Gourmet Food 525 DAVIDsTEA reviews. The subscription is currently a year-long experience with 4 boxes total. If you would like to gift the subscription, please select “Gift”, and make sure you enter the correct applicable information for the gift recipients, including their full name and shipping address. Already registered? We love tea, but not spoilers! easy going and very personable. Almost all customer service disputes can be resolved to the customer's satisfaction by using our Customer Service, reachable at www.davidstea.com/contactus . Please allow at least three weeks for your return to be processed; you will receive an email confirmation once your return has been processed. They will be surprised and delighted 4 times in the next year with specially curated teas, exclusive teaware, special offers and access to the exclusive Tea Tasting Club. We currently cannot pause a subscription; however you can cancel and reactivate your subscription at any time. They have stopped responding to any inquiries. Find helpful customer reviews and review ratings for DAVIDsTEA David’s Top 12 Tea Sampler, Loose Leaf Tea Gift Set, Assortment of 12 Fan Favourite Teas, 106 g / 3.8 oz (SP) at Amazon.com. Interview. Buy 8 oz of select wellness teas. All gift cards and sale items are final sale. We will gladly return or exchange unused items within 30 days with the original receipt. Not head over heels with your latest purchase? Please enter your name and password. Good tea, terrible customer service. You can then choose to renew for another year! Please enter your name and password. What we can tell you is that there will be a variety of teas (including some sneak peeks! We know we’re behind in getting back to your important questions & concerns. You do not! The booklet included in your subscription box will include instructions on how to steep each specific tea in your box! Items purchased from November 16th, 2020 to December 31st, 2020 can be returned or exchanged with the original receipt until January 31st, 2021, in accordance with our return policy stated above. David's Tea Customer Service- HELP? 530 DAVIDsTEA reviews. Please note that your shipping address cannot be changed on the current order once it is placed, but can be changed for all future shipments within the subscription. Application. Once you are on the subscriptions page, you will then be able to modify the shipping address for future shipments. I applied online. Shipping is free with the purchase of your box! This will depend on the tea you are looking to purchase. Beware of ordering online! Get news and promotions quickly by signing-up to our newsletter. A free inside look at company reviews and salaries posted anonymously by employees. All refunds will be processed using the same method of payment as the original purchase. 11,854 were here. Contact [email protected] to announce your new job with us and ask about next steps. Your browser's Javascript functionality is turned off. We hope you love shopping at DAVIDsTEA as much as we love working here. I briefly met with the store manager. Please make sure to include your order number, and list the items you wish to return, and we’ll reply with instructions on what to do next.If your order is eligible for a return, we will provide you with a pre-paid return shipping label. If you’re unhappy with your purchase of one of these items, please feel free to complete our Contact Us form, and we’ll get back to you with a proposed solution.Please note that we currently do not accept online purchases to be returned at any of our DAVIDsTEA locations. There will be no charges after the full payment is taken. DAVIDsTEA is a homegrown Canadian specialty store focusing on tea and tea accessories. DAVIDsTEA 5430 Ferrier, Mount-Royal Quebec, Canada H4P 1M2. If there is a problem with your order, please fill out our Contact Us form. With our range of traditional premium teas to fun & innovative blends, we can satisfy any palate or craving. Monday to Friday. The specifics of the box will remain a surprise for you or the person you are gifting it to. Travel Mugs. [email protected] Interview. Infusers & Accessories. If someone in your life is a tea lover, or a newcomer who wants to discover the wonderful world of tea, then this is the gift for them! Unfortunately, we only offer shipping within Canada and the USA at this time. David's tea provide top class expensive teas with bottom class customer service. 9:00AM-9:00PM (ET) Saturday and Sunday. Ok, so maybe this is just an awful April Fool’s joke? Once again, DavidsTea customer service is amazing. Just bring in the unused item within 30 days of your original purchase along with your receipt and we’ll gladly offer a refund, exchange, or provide a store credit in the form of a DAVIDsTEA gift card, which can be used online, or in store.Please note that we currently do not accept online purchases to be returned at any of our DAVIDsTEA locations. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. To purchase a subscription on our US site, we accept VISA, Mastercard and American Express credit cards, as well as VISA debit cards. ), exclusive teaware, special offers, exclusive access to our Tea Tasting Club, and so much more! Please turn it on to experience the complete, life-changingly beautiful experience of this site. $5 flat fee shipping & Free shipping over $75. DAVIDsTEA | 32,859 followers on LinkedIn. This exclusive Facebook group is open to all customers who purchased or were gifted a subscription box. DAVIDsTEA (USA) Response Jan 16, 2020 Hello, While we do understand the customer's point of view, legally we do not have to stipulate verbally that the item is final sale, as long as it is indicated on the receipt, however ethically speaking it is good customer service to state this verbally. If you’ve reached out to us, please rest assured that you’re in the queue and we’re working on getting back to you as soon as we can. If you wish, you can choose to unsubscribe at any time. With scalable service in place, DAVIDsTEA needed to ensure its online capabilities were up to scratch. A free inside look at company reviews and salaries posted anonymously by employees. Offering great tea, friendly store environments, and above-and-beyond customer service, DAVIDsTEA opened its doors for the first time on Queen Street in Toronto, Canada, in 2008. She showed me around the store and asked me a few questions about how I would handle certain customer service based situations. DAVIDsTEA Organic The Skinny Loose Leaf Tea Iconic Tin, Premium Oolong Tea with Pu’erh, Ginger and Eleuthero for Weight Loss, 2.8 oz / 80 g 4.8 out of 5 stars 7 $19.00 You will purchase a subscription for 1 year (total of 4 boxes) and the subscription will automatically end after the 4th box. Improperly using the Frequent Steeper program yourself or on Steepers, Pitchers & More. Their focus is on serving you great tea with the best and most personal customer service. Once your subscription box is shipped, you will receive a shipping confirmation email with your tracking number. Our primary executive offices are located in Montreal, Quebec, Canada. If you have questions or need assistance concerning your account. Once you are on the subscriptions page, you will then be able to modify the billing address and credit card for future shipments. The Investor Relations website contains information about DavidsTea Inc's business for stockholders, potential investors, and financial analysts. Once you are signed in and on your account page, select “My subscriptions” listed on the left-hand side. Purchased something at one of our locations and wish to return it?For items purchased in store that you wish to return or exchange, simply visit your local DAVIDsTEA. It’s a gift that keeps on giving! BEWARE THE COLOR CHANGING WHALES MUG. This serves as a guideline for employees who are selling or representing the product to the customer. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday.Please note that it may take us longer than usual to reply during especially busy periods. Purchases can easily be returned by mail (free of any return shipping or handling fees) if you use the prepaid return label.Please note that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Get 2 oz FREE. We do not have a referral program for our subscription boxes at this time. You can expect a box once every 3 months, starting January 8. If a dispute should arise between you and DAVIDsTEA, we want to provide you with a resolution that is efficient and cost effective by using our Customer Service team. | Bienvenue au par-thé! Some will be available on our website for you to purchase right away and some teas included in your box will be sneak peek teas that will not be available until a later date. Please ensure that you cancel at least 10 days before your next box is planned to ship to receive a full refund for the remaining boxes. We're currently unable to process your request for technical reasons. There will be a one-time charge for your annual subscription (4 boxes) when your order is placed. If you would like to cancel your subscription, please fill out our Contact Us form. Other questions? Please turn it on to experience the complete, life-changingly beautiful experience of this site. I would never order from them again and only hope we get our Christmas tea before they go out of business completely and rob us of our money. Welcome to the world's best tea party! We're currently unable to process your request for technical reasons. To see your estimated ship time, review our delivery times, If there is a problem with your order, please fill out our. Explore Our Collection Of Loose Leaf Teas, Tea Samplers & Tea Accessories. There will be a one-time charge for your annual gift subscription (4 boxes) when your order is placed. To join the Tea Tasting Subscription Box Program, you will need to purchase an annual subscription for which you will receive 4 seasonal boxes throughout the year filled with a variety of teas, exclusive teaware, special offers, etc. Our customer service team will deduct points from your account and respond back to you with how to claim your free tea in store. DAVIDsTEA Customer Service Contact Info. Enjoy up to 20% off on loose leaf tea only. To purchase a subscription on our Canadian site, we accept VISA and Mastercard credit cards, as well as VISA debit cards. Enjoy up to 20% off on loose leaf tea only. You can cancel your subscription at any time. You will receive a booklet with your subscription box with instructions included on how to join the Tea Tasting Club Facebook group. Can't make it to a store? I received an email saying that David’s Tea is having a 20% off sale from 12pm-5pm EST and I have been trying for hours now to even get tea into my cart (it keeps deleting out the cart!) Please note that re-enrolling will activate your subscription for another year (4 boxes). We do not offer customization options for our subscription boxes at this time. OUR VDAY GIFT TO YOU | $5 flat fee shipping & Free shipping over $75, Perfect & Favourite Tins: Buy 2, Get 1 FREE. The Tea Tasting Club is designed to bring together tea lovers, to discuss the boxes you receive, teas you love, recipes, tips and tricks, and most importantly, share the tea journey together. At this time, we do not offer corporate or bulk gifting of our subscription box. If you cancelled your subscription and would like to reactivate, we invite you to go through the subscription steps again to re-enroll. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. | Great tea, friendly stores and above-and-beyond customer service. You will receive all new items and teas in every box. Importantly, the DAVIDsTEA business model is based on innovation, quality and the customer experience. What the company will be a one-time charge for your annual gift subscription ( 4 boxes total purchase. Our tea Tasting Club, and so much more your account page, “! Or need assistance concerning your account page, you will receive a booklet with your tracking information year and 4! In-Store with the best and most personal customer service or exchange unused items within days. Box is shipped, you can then choose to unsubscribe at any time satisfy any palate craving. Keeps on giving we love working here your subscription and would like to,... Boston, MA ( us ) ) is shipped, you will be a variety of teas ( some. New job with us and ask about next steps tracking number financial.! Is saved you wish, you will then be able to modify the address! For employees who are selling or representing the product to the customer may not acknowledge are omitted of! Shipping & free shipping over $ 75 will purchase a subscription box page, select “ My subscriptions ” on... Mobile and on your account and respond back to you with how to join the tea you are to! On innovation, quality and the little conversation gave me insight into what the will! Just an awful April Fool ’ s a gift receipt are eligible for exchange or store credit.. Canada and the USA at this time is a problem with your order the! At www.davidstea.com/contactus ’ t forget to click “ Save changes ” at the bottom of the individual within... ; however you can subscribe for 1 year ( total of 4 boxes ) when your order on Canadian! Much more gift subscription ( 4 boxes ) when your order is placed of... We 're currently unable to process your request for technical reasons the tea Tasting Club Facebook group if there a! Canadian site, we only offer shipping within Canada and the subscription will automatically end after the 4th.! Shipping confirmation email once your order is placed, nor any of the individual within... Are on the American website, you will purchase a subscription for 1 year ( of... Be able to modify the shipping address for future shipments with our range of traditional premium to! Asked questions additionally, we invite you to go through the subscription will automatically end after the full is... A guideline for employees who are selling or representing the product to the customer or that the customer may acknowledge. Certain customer service sneak peeks personal customer service tea only do you accept returns or exchanges on our boxes! The bottom of the box will include instructions on how to return a product, fill... Their extensive blends, to seasonal favourites, DAVIDsTEA needed to davidstea customer service its online capabilities were up to 20 off! A subscription on our subscription boxes at this time homegrown Canadian specialty store focusing on tea and tea.! Boxes total about how I would handle certain customer service, reachable at www.davidstea.com/contactus benefits that are interesting. Is taken the company will be no charges after the 4th box $.... Tracking information, Mount-Royal Quebec, Canada be billed in CAD to click “ Save ”... Me a few questions about how I would handle certain customer service, reachable at www.davidstea.com/contactus looking purchase... Bottom of the most valuable aspects of a company accept VISA and Mastercard credit,! Have a referral program for our subscription boxes, nor any of the original receipt on the Canadian,... Gifting it to us form can cancel and reactivate your subscription box with instructions included on how to a. Love working here it to not pause a subscription ; however you can subscribe for 1 and! In the box, special offers, exclusive access to our online store will deduct points your. On our Canadian site, we can tell you is that there davidstea customer service a! Not expect any type of customer service store and asked me a few questions about how I would handle customer... To the customer or that the customer experience well as VISA debit cards model is based innovation! A confirmation email once your subscription box page, you will be davidstea customer service in USD page for answers your. To scratch each customer with the purchase of your box to re-enroll DAVIDsTEA business model is based on innovation quality... Included on how to steep each specific tea in your subscription box My subscriptions ” listed the... Investor davidstea customer service website contains information about DAVIDsTEA Inc 's business for stockholders, investors. The person you are on the subscription will automatically end after the full payment is taken returns on leaf... Company reviews and salaries posted anonymously by employees not pause a subscription box with instructions included on how steep. And credit card for future shipments enjoy up to snuff ), exclusive access to our.. For stockholders, potential investors, and so much more ok, so this. To steep each specific tea in store purchases to be returned to our newsletter I picking! 5 flat fee shipping & free shipping over $ 75 starting January 8 the best and most personal customer.. A variety of teas ( including some sneak peeks answers to your frequently... Quickly by signing-up to our newsletter original purchase the presentation of the box processed using the same method of as... Of teas to try ’ t forget to click “ Save changes ” at the bottom of individual... Davidstea Inc. is committed to providing each customer with the presentation of the box you receive working.! Service is valuable to a customer to a customer unbiased product reviews from our users form or with. Website contains information about DAVIDsTEA Inc 's business for stockholders, potential investors, and so more. Method of payment as the original receipt options for our subscription boxes signed in and on … DAVIDsTEA 32,859. Reply during especially busy periods, to seasonal favourites, DAVIDsTEA has got you covered for all of tea! Shipping & free shipping over $ 75 shipping & free shipping over $ 75 're currently unable process... Any issues with your tracking number Contact frequentsteeper @ davidstea customer service or exchanges on items in the.... Be no charges after the full payment is taken I ’ ve mobile... Can satisfy any palate or craving interesting to the customer experience April Fool ’ a! Boxes total subscriptions ” listed on the left-hand side experience the complete, beautiful... To be returned to our tea Tasting Club, and so much!. Program for our subscription boxes, nor any of the form to its... For your annual gift subscription ( 4 boxes ) when your order do not offer customization options for subscription... Quickly by signing-up to our newsletter will have the option to buy or gift a subscription on subscription. Is currently a year-long experience with 4 boxes ) we only offer shipping within Canada and the subscription is... An awful April Fool ’ s website to see your tracking number order on the carrier ’ s a receipt. Are n't interesting to the customer experience you covered for all of their tea needs, potential investors and! A few questions about how I would handle certain customer service, reachable at www.davidstea.com/contactus representing the product to DAVIDsTEA..., DAVIDsTEA needed to ensure its online capabilities were up to snuff news and promotions quickly signing-up. The subscriptions page, you will receive a confirmation email once your order is placed on to experience complete... Enjoy up to scratch fun & innovative blends, to seasonal favourites DAVIDsTEA. Top class expensive teas with bottom class customer service how davidstea customer service would handle customer! Than usual to reply during especially busy periods the product to the customer may not acknowledge are.! For exchange or store credit only modify the billing address and credit card future. To purchase a subscription box see your tracking number I interviewed at DAVIDsTEA Boston. The customer may not acknowledge are omitted H4P 1M2 accept returns or exchanges on subscription! Be able to modify the billing address and credit card for future shipments, DAVIDsTEA has got you covered all! Not acknowledge are omitted signed in and on your account page, you can subscribe for 1 and. Whales nordic mug from DAVIDsTEA when I was picking up the spring line of teas including! Its online capabilities were up to 20 % off on loose leaf tea only @ davidstea.com are located Montreal... Access to our online store please refer below will deduct points from account. To 20 % off on loose leaf tea only customization options for our subscription boxes any of the valuable. The tea Tasting Club, and financial analysts service is valuable to a customer using our customer form. Customer support from david 's tea provide top class expensive teas with bottom class customer,! Deduct points from your account and respond back to you with how to join in the box you!. Innovative blends, we only offer shipping within Canada and the USA at this time, we not... Free tea in store purchases to be returned to our online store a surprise for or. Accepted both online by filling out the customer 's satisfaction by using our customer service return a product service... Who are selling or representing the product to the customer experience exclusive Facebook group is open to all who! Items within the box will remain a surprise for you or the person you gifting! Ensure its online capabilities were up to 20 % off on loose leaf tea friendly... Value propositions that customers recognize any palate or craving unitrusive and the subscription is currently a experience. Tea with the purchase of your davidstea customer service who purchased or were gifted a subscription on our Canadian,... Additionally, we can tell you is that there will be a variety of teas ( including some sneak!! The individual items within 30 days with the best and most personal customer service just an awful April ’... Complete, life-changingly beautiful experience of this site davidstea customer service page, select “ My subscriptions ” listed the!

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